User manual

9. TROUBLESHOOTING

9.1. PickMeApp fails to capture an application

9.1. PickMeApp fails to capture an application

Check that there is no other install/uninstall operation in progress.

Check that the application to be captured is not running.

Check that you have an administrator rights on the computer.

Check that the application is not listed as Currently not Supported

Restart PickMeApp and try again. If the problem persists, report it to the PickMeApp support service.

Note: Some applications cannot be captured / installed due to their dependency on specific hardware configurations.

9.2. PickMeApp fails to deploy an application

9.3. Applications installed on the computer are not present in the left panel

9.3. Applications installed on the computer are not present in the left panel

PickMeApp show all applications by dividing them on

  • Qualified Applicaitons - applications PickMeApp can capture
  • non-Qualified Applications. - other applications.

 
Check that the application is located in Qualified Applicaitons profile .

Check that the application is located in non-Qualified Applications profile .

Check that the application is not hidden by a current filter.
 
Check that you are using the latest version of PickMeApp.

9.4. PickMeApp hangs during or after capture/installation

9.4. PickMeApp hangs during or after capture/installation

Check that  there is no other install/uninstall operation in progress.
 
Ensure that the application to be captured/installed is not running.
 
Restart PickMeApp and try again. If the problem persists, report it to the PickMeApp support service.